The Fact Remains;
There are popular misconceptions about cloud-hosted video

The FAQs generated by a videoconference call with an Ontario University. The one-hour session has been transcribed so we can review some of the more prominent questions or inquiries that ultimately drive a decision to go with a videoconferencing solution, such as ‘Enterprise Video for Education’. While looking at the Enterprise Video (for Education) product, a few interesting and relevant questions streamed in from some of the technical staff of the university.

So, while the misconceptions of cloud hosted videoconferencing solutions are still validated. The security and reliability that RESOLVE puts forth in our infrastructure and forward-thinking technological solutions provide a strong foundation for the current concerns and future needs and client demands of videoconferencing services hosted in the cloud.

When looking at a cloud-hosted videoconferencing service, there are a couple of things that one needs to look at or ask questions about. Here’s some to get you thinking…We’re not just patting our own backs here but providing you with the tools and inquiries needed to make a sound decision. I guess that’s why we hold true to the fact that we’re not your typical IT department.

PART 1: Endpoint Security
• Public internet (IP Address) vs. SIP or H.323
• Firewall to protect videoconference unit
• Requires firewall administration (blocking IP’s)
• Block all inbound calls
• Abusive traffic
• Video firewall
• Hosted video firewall
• Register your endpoints with us. We act as a ‘bouncer’ for your endpoints and we will take the abuse!
• Future - Dial by DNS / domain names
• Concept of dialing by IP will be going away
• Can use alpha numeric combinations or completely alpha i.e.
• (Name-based dialing) - Alias a number to a name!

Endpoint Security Q&A
Q: Do you offer a cloud-based video bridging service? So, rather than us registering all of our endpoints into your system, we just get a bridging service and then dial into that?
A: Yes, but you will still need to secure your endpoints and register into our infrastructure. You only allow outbound dialing and return traffic from RESOLVE is an option.

Q: Is there an associated cost with each piece? i.e. Registering endpoints and video bridging.
A: Two separate pieces – Registering holds a fee – all of your calls traverse our infrastructure so we have to absorb a cost to carry all of your calls and video bridging is a separate charge.

Q: For the bridge, is it just one IP address that you provide to each customer?
A: You would get 2 IP addresses – one on the ORION network and one on public internet.2 routes into the infrastructure (and help desk systems)

Q: Would the IP address be for each room that we own? i.e. If we want to have 2 video conference calls at the same time, but in different rooms – how does that work?
A: You’re going to dial into the RESOLVE infrastructure with the extension @ IP (RESOLVE video gateway) and we’ll route you to your VMR based on the extension. But all calls come into our video gateway.

Q: How do you prevent someone from joining the bridge that shouldn’t be on it?
A: You can add an extra layer of security – PIN code in addition to the meeting room ID. RESOLVE makes our meeting room ID’s 8 digits long so they are not easily guessable.

Q: And that PIN code is a recognizable H.323 format?
A: DTMF tones. The endpoint would have to send the DTMF tones

Q: How is the performance on ORION vs. Public?
A: On ORION you’ll get a better QoS (Quality of Service) and potentially go with a higher bandwidth. With that said, we have clients on public internet without issues. Run equipment at Full throttle with connect institutions – no latency or packet loss over the ORION network that you may get on public internet

Q: Do you provide visual graphing for bandwidth utilization?
A: No.

Q: Is that something you can provide us with if we inquire?
A: RESOLVE has dual gig fiber connections so we don’t watch closely since we have so much bandwidth. I can look into some tools – ORION will provide us with unlimited bandwidth.

continue to Part 2: Hosted Video Bridging 


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