we got IT covered.
what is IT?
The Protect IT program offers world-class service and investment protection through its industry certified customer service technicians and professional training department. You'll reduce down-time and on-going maintenance costs, allowing you to concentrate on your business on hand.
what's included in IT:
• Technical Support – The support centre provides unlimited remote support to assist with all customer inquiries; including the use or application of the video/audio conferencing system, connectivity issues, remote diagnostics, and troubleshooting
• Next-Business Day Replacement – Replacements are shipped next day* at no cost to you. A return shipping label is included with replacement equipment
• Critical Spare Components – RESOLVE inventories critical spare components of standard manufacturer's equipment to support your video and/or audio conferencing equipment
• Unlimited Training – Our experienced training professionals provide extensive customer training throughout the coverage period. You'll also have access to user groups and live technicians to help with your day-to-day questions and requests.
• 24/7 Test Facility – The support centre test facility is available to you 24/7. The facility allows you to test equipment at your convenience.
• Software Upgrades – Our maintenance team will keep your system up-to-date with the latest software releases and patches. This feature provides significant cost savings over purchasing a single software upgrade.
* International delivery schedules are dependent on your country's delivery infrastructure, with every effort to provide next-business day replacement.