Resolve Premier Service

Protecting your investment with Resolve Collaboration provides you with the quality of service and reliability you can expect from us, all the while reducing system down-time and on-going maintenance costs – giving you overall peace of mind.

With all of our plans you'll get:
✓ Telephone support
✓ Email support
✓ Advanced parts peplacement
✓ 1-year or multiple year coverage terms
✓ Various purchasing plans
✓ Optional add-ons and enhancements

We also assist with your questions, including the use or application of the videoconferencing and/or audio conferencing system, connectivity issues and troubleshooting.

 

FEATURES:

Telephone Support
Technical Support
Advanced Parts Replacement
Next Business Day Replacement
Standard Delivery (7 days)
Rush Delivery (2 days) Option
Next Business Day Delivery Option
International Delivery
1 Year Coverage
3 Year Coverage Option
Critical Spare Components
Technical Training
24 hour Testing Facility
Software Updates
Optional add-ons and service enhancements
Online Support Tools
Polycom Support Portal
Onsite Support optional
Escalation Support optional
Next Business Day Onsite Support optional
4 hour Onsite Support optional