Resolve Premier Service

Protecting your investment with Resolve Collaboration provides you with the quality of service and reliability you can expect from us, all the while reducing system down-time and on-going maintenance costs – giving you overall peace of mind.

With all of our plans you'll get:
✓ Telephone support
✓ Email support
✓ Advanced parts peplacement
✓ 1-year or multiple year coverage terms
✓ Various purchasing plans
✓ Optional add-ons and enhancements

We also assist with your questions, including the use or application of the videoconferencing and/or audio conferencing system, connectivity issues and troubleshooting.



Telephone Support
Technical Support
Advanced Parts Replacement
Next Business Day Replacement
Standard Delivery (7 days)
Rush Delivery (2 days) Option
Next Business Day Delivery Option
International Delivery
1 Year Coverage
3 Year Coverage Option
Critical Spare Components
Technical Training
24 hour Testing Facility
Software Updates
Optional add-ons and service enhancements
Online Support Tools
Polycom Support Portal
Onsite Support optional
Escalation Support optional
Next Business Day Onsite Support optional
4 hour Onsite Support optional