Captioning Services

Referred to as...

business captions

Captioning Services

Captioning Services provides a text-based representation of the spoken words and sometimes other relevant sounds in video or audio content such as the speaker in a webcast, webinar or participants in a Zoom meeting. This text is synchronized with the media and appears on the screen, enabling individuals who are deaf or hard of hearing to access the content. Captioning is also valuable for people participating in a language that is not their first and those watching content in a noisy environment, or anyone who benefits from reading along.

Closed captioning plays a crucial role in making virtual and hybrid meetings accessible to a wider audience. It is an important tool for ensuring that individuals with hearing impairments can fully participate in the cultural, educational, and informational aspects of multimedia content.

There are two options for captioning services: AI (Artificial Intelligence) or Human Generated. The key difference between AI captioning and human captioning lies in the methods used to generate captions for videos or audio content. The choice between AI and human captioning often depends on factors such as cost, speed, quality requirements, and the nature of the content being captioned.

Human Captioning & CART Services

CART stands for Communication Access Realtime Translation. CART services involve providing real-time translation of spoken words into text for individuals who are deaf or hard of hearing. This service is typically used in various settings to make spoken communication accessible to those who may not be able to hear or may have difficulty hearing.

Real-Time Translation:

CART services offer immediate translation of spoken words into written text. This is particularly beneficial in situations where live communication is taking place, such as meetings, conferences, classes, or events.

Professional CART Providers:

CART services are often provided by trained and certified CART reporters or providers. These individuals use specialized stenographic machines or voice recognition software to transcribe spoken words accurately and in real time.

Human Touch:

Human captioning involves having real people, often referred to as captionists or human captioners, transcribe and synchronize spoken words and relevant sounds in a video or audio content.

Contextual Understanding:

Human captioners possess a deep understanding of language nuances, cultural references, and context. They can capture not only the spoken words but also the intended meaning and emotional tone, providing a more accurate and contextually relevant captioning experience.


Human captioners can adapt to various accents, dialects, and languages, making them versatile in handling diverse content. They can also handle challenges like background noise, multiple speakers, or technical terminology more effectively

Quality Control:

Human captioning allows for quality control and editing to ensure the accuracy and appropriateness of captions. Captioners can review and refine their work, leading to a higher quality output.

AI Captioning:

Automated Process:

AI captioning relies on algorithms and machine learning models to automatically transcribe and synchronize spoken words in a video or audio content. These algorithms are trained on large datasets to recognize patterns and generate captions.

Limited Contextual Understanding:

AI captioning systems may struggle with contextual nuances, idiomatic expressions, and cultural references. They operate based on statistical patterns learned during training and may lack the depth of understanding that humans bring to the task.


AI captioning systems can provide scalability for processing large volumes of content rapidly and at a lower cost compared to human captioning.


Incorporating captioning into virtual and hybrid meetings can offer significant benefits for accessibility, but it also comes with its own set of challenges. Here are some common challenges associated with adding captioning to virtual meetings:

Technical Issues:

Virtual meetings may encounter technical challenges such as software compatibility, platform-specific issues, or difficulties integrating captioning solutions seamlessly. Ensuring that the captioning technology works well with the chosen virtual meeting platform is crucial.

Automated Accuracy:

Automated captioning solutions, often based on speech recognition technology, may have limitations in accurately transcribing speech, especially if there are accents, technical jargon, or multiple speakers. This can result in errors that impact the overall quality of the captions.

Real-Time Synchronization:

Achieving real-time synchronization between spoken words and captions is crucial for a smooth and effective virtual meeting experience. Delays or lag in captioning can hinder communication and comprehension.


Implementing captioning solutions, especially high-quality and accurate ones provided by human captioners, may come with associated costs. Organizations need to consider budgetary constraints and weigh the benefits against the expenses for each option.

Language Support:

Captioning solutions may need to support multiple languages to accommodate a diverse group of participants. Ensuring accurate translations and linguistic nuances can be challenging, especially in real-time.

Why Resolve

Incorporating captioning into virtual meetings is essential for creating an inclusive and accessible environment. Addressing these challenges requires careful consideration of technology choices and participant needs.

Resolve Collaboration plays a crucial role in helping companies deliver virtual meetings with effective and accurate captioning services.

Assessment of Needs:

Resolve Collaboration will conduct a thorough assessment of your virtual meeting requirements, including the size of the audience, the frequency of meetings, and any specific technical or accessibility needs.

Platform Integration:

Resolve Collaboration will provide guidance on selecting virtual meeting platforms that seamlessly integrate with captioning services. This may involve evaluating compatibility, accessibility features, and real-time synchronization capabilities.

Technology Recommendations:

Resolve Collaboration will recommend appropriate captioning technologies or service providers based on the company’s specific needs. This could include automated speech recognition (AI) systems or professional human captioning services.

Customization Options:

Resolve Collaboration will help customization options for captions to meet the preferences of participants, such as font size, color, and placement. Ensure that the chosen captioning solution allows for flexibility in appearance.

Real-Time Testing:

For all meetings we conduct real-time testing of the captioning services to ensure that there are minimal delays and that captions accurately reflect spoken words and address any technical issues promptly to enhance the overall meeting experience.


We advise on cost-effective solutions that meet the company’s budget constraints while delivering high-quality captioning services. We will help you explore different pricing models and service packages.

By leveraging the expertise of professionals in captioning services, Resolve Collaboration can ensure that your virtual meetings are inclusive, accessible, and comply with relevant regulations. This proactive approach contributes to a positive and seamless experience for all participants.

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